Refund and Returns Policy for FlyPariz

Effective Date: May 30, 2025

At FlyPariz, your satisfaction is our highest priority. If you are not completely satisfied with your cosmetics or skincare purchase, we provide a clear and fair refund and returns policy. Please review the terms below carefully.

1. Return and Exchange Eligibility

  • Returns are accepted within 14 days from the date you receive your order.

  • Products must be unused, unopened, and in their original packaging with all seals intact.

  • Exchanges may be available for the same item if it arrives damaged or defective.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Opened or used skincare or cosmetic products

  • Sale, clearance, or promotional items unless defective

  • Gift cards or personalized/customized products

  • Items returned without original packaging or proof of purchase

3. How to Return an Item

To initiate a return, please:

  • Contact us at support@flypariz.com or call +84 987 654 321 to request return authorization.

  • Return shipping costs are the customer’s responsibility unless the product is faulty or incorrectly sent.

  • Repack the product securely and include the original invoice or order confirmation.

4. Refund Process

  • Once we receive and inspect your returned items, refunds will be processed within 5–7 business days.

  • Refunds will be issued to the original payment method used at purchase.

  • Shipping fees are non-refundable, except when the returned item is damaged or incorrect.

5. Damaged or Faulty Items

If your product arrives damaged or faulty:

  • Contact us immediately at support@flypariz.com

  • Provide photos of the damaged item and packaging

  • We will offer a full refund, replacement, or exchange according to your preference.

6. Late or Missing Refunds

If you have not received your refund:

  • Please check with your bank or credit card provider as processing times may vary.

  • If you still do not see your refund, contact us at support@flypariz.com for assistance.

7. Policy Updates

FlyPariz reserves the right to update or modify this Refund and Returns Policy at any time. All changes will be posted on this page with a new effective date.

8. Contact Us

For any questions or support related to returns, please reach out to us:

📧 Email: support@flypariz.com
📞 Phone: +84 987 654 321