1. Shipping Methods & Delivery Timeframes

We provide several delivery options tailored to your needs:

  • 🚚 Standard Shipping (Within Vietnam)
    Delivery Time: 3–5 business days
    Cost:
     • Free for orders over $ 700,000
     • $ 50,000 for orders below this amount

  • ⚡ Express Shipping (Within Vietnam)
    Delivery Time: 1–2 business days
    Cost: $ 100,000

  • 🌍 International Shipping
    Delivery Time: 5–10 business days (depending on destination)
    Cost: Calculated at checkout based on destination and parcel weight

2. Order Processing

  • Orders are typically processed within 1–2 business days after payment confirmation.

  • Orders placed after 2:00 PM (Vietnam time) will be processed on the next business day.

  • We do not process or ship orders on weekends or public holidays.

3. Shipping Locations

  • Domestic shipping is available throughout Vietnam.

  • International shipping is available to selected countries. Shipping costs and customs duties may vary depending on the destination.

4. Order Tracking

Once your order is shipped, we will send a tracking number via email. You can use this number to monitor your delivery status in real time.

5. Shipping Delays

While we strive to meet all delivery timeframes, delays may occur due to:

  • Adverse weather conditions

  • Customs clearance (for international orders)

  • Courier service issues or peak seasons

We appreciate your patience and will assist you throughout any delay.

6. Damaged or Lost Shipments

If your order arrives damaged or does not arrive:

  • Contact us within 5 business days of receiving your tracking number.

  • Email: support@flypariz.com

  • Phone: +84 987 654 321

We will work with the courier to resolve the issue and arrange a replacement or refund as appropriate.

7. International Shipping Notes

For international customers:

  • Customs duties, VAT, and import taxes may apply and are the recipient’s responsibility.

  • These charges are not included in the product or shipping price.

8. Returns & Exchanges

  • Returns must be initiated within 14 days of delivery.

  • Products must be unused and in original packaging.

  • For detailed information, please refer to our Refund and Returns Policy.

9. Contact Us

For any shipping inquiries or assistance, please contact us:

📧 Email: support@flypariz.com
📞 Phone: +84 987 654 321