FlyPariz Shipping Policy

Effective Date: January 3, 2025

At FlyPariz, we strive to provide an efficient and seamless experience for our customers. While most of our services (such as flight bookings, hotel reservations, and vacation packages) are digital and do not require physical shipping, we do offer products and services that may need shipping. This Shipping Policy outlines the terms and conditions that apply to shipping physical products or documents through FlyPariz. By using our website (www.flypariz.com) to purchase physical products or services that require shipping, you agree to abide by the terms outlined in this policy.

1. Overview of Shipping Services

FlyPariz may offer physical products such as travel accessories, tickets, gift cards, or other items that require shipment. The following outlines the procedures, terms, and conditions regarding shipping:

  • Products Available for Shipping: Certain travel-related products, such as travel kits, physical gift cards, or printed tickets, may be shipped to your address. Digital products (e.g., flight bookings, hotel reservations) are not subject to shipping.

  • Service Areas: We offer shipping within the United States and to select international locations. Shipping availability may vary based on your region and the specific product or service ordered.

2. Shipping Methods and Timeframes

The shipping options available to you will be displayed during checkout. FlyPariz provides several shipping methods, depending on your location, the product, and the urgency of the order:

  • Standard Shipping:

    • Domestic shipments typically arrive within 5-7 business days.
    • International shipments may take between 10-14 business days, depending on customs processing and shipping routes.

  • Expedited Shipping:

    • For urgent orders, we offer expedited shipping options for domestic and international orders. Expedited shipping typically ensures delivery within 1-3 business days for domestic orders.
    • International expedited shipping may take 3-7 business days, depending on the destination.

  • Priority Shipping:

    • This is our fastest option and ensures delivery within 1-2 business days for domestic orders.
    • International priority shipping may vary but generally arrives within 5-10 business days.

Shipping times are estimates and can vary depending on product availability, shipping carrier delays, and customs processing (for international shipments). We cannot guarantee delivery on a specific date but will provide tracking information once the order has been shipped.

3. Shipping Fees

Shipping fees are calculated based on several factors, including the shipping method, the destination, the weight of the item(s) being shipped, and the shipping provider’s rates. The applicable shipping charges will be shown at checkout before you complete your order.

  • Free Shipping: Occasionally, FlyPariz may offer promotional periods with free shipping on certain products or orders. The eligibility criteria for free shipping, including any minimum order amounts or geographic restrictions, will be clearly stated on the website or promotional materials.

  • International Shipping Costs: International shipping fees may vary depending on the destination country, the size and weight of the item, and any additional customs duties or taxes. These costs will be calculated at checkout.

4. Shipping Address

Please ensure that the shipping address provided is accurate and complete to avoid shipping delays. FlyPariz is not responsible for delivery issues arising from incorrect or incomplete addresses. If there is a mistake in the address, please contact us as soon as possible to correct it.

  • Address Format: Make sure your shipping address includes all necessary details, such as apartment numbers, building names, or other relevant address information. Missing details may cause delays in delivery.

  • PO Boxes: Some shipping providers may not deliver to PO Boxes. If this is the case for your location, we will notify you to provide a physical address.

5. Order Processing

Once your order is confirmed and payment has been successfully processed, it will typically be shipped within 1-3 business days. Please note that processing times may vary depending on product availability, order volume, and the shipping method selected. Orders placed on weekends or holidays may be processed on the next business day.

6. Tracking Information

Once your order has been shipped, FlyPariz will provide you with tracking information so you can monitor the progress of your shipment. Tracking details will be sent to the email address provided during checkout. If you do not receive tracking information or need assistance tracking your order, please contact our customer service team.

  • Delays: In the event of shipping delays, we will notify you if we are aware of any issues affecting your order. However, we are not responsible for delays caused by external factors such as weather conditions, shipping provider errors, or customs hold-ups.

7. International Shipping and Customs

For international orders, customs duties, taxes, and import fees may apply depending on the destination country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping fee.

  • Customs Declaration: FlyPariz will comply with all customs regulations for international shipments. However, it is the customer’s responsibility to ensure compliance with their country’s import regulations and to pay any customs duties or taxes upon receipt of the product.

  • International Shipping Delays: Please note that international shipments may be subject to delays due to customs processing. FlyPariz is not responsible for delays caused by customs procedures or international shipping carriers.

8. Damaged or Lost Shipments

While FlyPariz takes all necessary precautions to ensure your items arrive safely, occasionally items may be damaged during shipping or lost in transit.

  • Damaged Products: If your product arrives damaged, please contact FlyPariz immediately at info@flypariz.com or by phone at (716) 676-2437. You will be asked to provide photographic evidence of the damage. Depending on the circumstances, we may offer a replacement, a refund, or store credit for damaged items.

  • Lost Shipments: In the unlikely event that your shipment is lost in transit, please contact us as soon as possible. We will work with the shipping carrier to locate the package. If the item is deemed lost, we will assist you in processing a refund or replacement.

9. Return Policy for Shipped Products

If you are not satisfied with a physical product you received, our Return Policy applies. To initiate a return, please contact our customer service team within 30 days of receiving the product. Returned products must be unused and in their original condition with all packaging intact. Shipping fees for returns are typically the responsibility of the customer unless the product was damaged during shipping or incorrect.

10. Contact Us

If you have any questions or concerns regarding shipping, please reach out to our customer service team for assistance:

11. Limitation of Liability

FlyPariz is not responsible for any delays, damages, or losses caused by third-party shipping providers. While we take great care to ensure that products are shipped on time, external factors beyond our control, such as weather events, shipping delays, or customs issues, may impact the delivery process.

12. Governing Law

This Shipping Policy is governed by and construed in accordance with the laws of the State of New York. Any disputes related to shipping will be resolved in accordance with the dispute resolution procedures outlined in our Terms and Conditions.