FlyPariz Return and Refund Policy

Effective Date: January 3, 2025

At FlyPariz, we are dedicated to delivering an exceptional travel experience to all our customers. However, we understand that sometimes plans may change. This Return and Refund Policy outlines how you can request a return or refund for products or services purchased through our website (www.flypariz.com). By using our services, you agree to the terms set forth in this policy.

1. General Return and Refund Conditions

Our main priority is to provide you with an outstanding travel experience. As many of our services (such as flight bookings, hotel reservations, and vacation packages) are provided through third-party suppliers (e.g., airlines, hotels, etc.), our return and refund policy is subject to the terms set by these service providers. Refund eligibility will depend on the type of service purchased and the supplier’s specific policies.

2. Refund Eligibility

Eligibility for refunds is determined by the service type and the conditions set by our third-party partners. Below are some guidelines:

  • Flight Bookings:
    Refunds for flight bookings are subject to the airline’s cancellation and refund rules. Many discounted or promotional tickets are non-refundable, but some may offer the option for changes or cancellations for a fee. If your flight is canceled or significantly changed by the airline, we will assist with processing a refund or rebooking according to their policy.

  • Hotel Reservations:
    Hotel bookings are refundable based on the hotel’s cancellation policy. Typically, hotels offer full refunds if canceled within a specified time frame before check-in. Late cancellations may incur a fee or be non-refundable. Should you encounter any issues with your hotel stay (such as unavailable rooms or poor service), please contact us, and we will work with the hotel to resolve the situation or offer alternatives if available.

  • Vacation Packages and Other Services:
    Vacation packages have specific cancellation terms, including potential cancellation fees. For multi-component packages (flights, accommodations, tours), refunds may only be available for certain parts depending on the supplier’s policy. If any services within the package are non-refundable, we will inform you at the time of booking.

3. How to Request a Refund

To initiate a refund request, please reach out to FlyPariz customer support at info@flypariz.com or call (716) 676-2437 as soon as possible. Provide the following information:

  • Your booking reference number or order ID
  • A brief explanation of why you are requesting a refund
  • Any supporting documents such as a confirmation email or proof of cancellation

We will review your refund eligibility based on the supplier’s policies. Please note that refund processing times can range from 7 to 30 business days, depending on the service provider and payment method.

4. Non-Refundable Services

Certain products and services are not eligible for refunds under any circumstances, including:

  • Non-refundable flight tickets, especially promotional or discounted fares
  • Non-refundable hotel bookings or special offers with strict cancellation policies
  • Partially used or expired services, including tours or transport that have already begun
  • Fees for booking changes, cancellations, or rebooking requests

5. Processing Time for Refunds

Once we have reviewed your refund request and the supplier’s terms, the refund will be processed accordingly. Refunds typically take the following times based on the payment method:

  • Credit Card: 7 to 14 business days
  • Bank Transfers: Up to 30 business days depending on the bank
  • PayPal or e-wallets: 3 to 7 business days

Refunds will be credited to the original payment method unless an alternative arrangement is made.

6. Changes to Your Booking

If you need to make changes to your booking, such as modifying flight details, altering hotel reservations, or adjusting travel dates, please contact our customer service team. Changes are subject to the service provider’s policies, and additional fees may apply:

  • Flights: Airlines may charge a fee for changes or cancellations, depending on the ticket type
  • Hotels: Hotels may allow changes to bookings with additional fees or penalties
  • Vacation Packages: Changes to vacation packages may be possible with added fees, and certain services may not be refundable if altered

7. Refund for Services Not Provided

In the rare case that a service you booked is not provided (e.g., a canceled flight or unavailable hotel), you are entitled to a full refund for the service that was not delivered. Please contact us immediately to begin the refund process.

8. Contacting Us for Support

If you have questions or need assistance with the refund process, don’t hesitate to reach out to us. Our customer service team is available to assist you:

9. Final Discretion

FlyPariz reserves the right to modify or update this Return and Refund Policy at any time. Changes will be posted on this page with an updated “Effective Date.” We also reserve the right to exercise discretion in handling refund requests, especially in exceptional situations.

10. Dispute Resolution

If you are not satisfied with the outcome of your refund request or have a dispute with FlyPariz, we encourage you to reach out to our customer service team for further assistance. In cases of unresolved disputes, we may resolve matters through arbitration, as outlined in our Terms and Conditions.